New Delhi, Tech Desk. Most electronic and telecom companies’ customer service is currently closed due to the lockdown. In such a situation, keeping in mind the convenience of its users, Vodafone Idea has introduced a very special service. The company has launched a customer care chatbot with the support of Artificial Intelligence (AI). With the help of this virtual customer assistant, users can get information related to their bill, data, plan or recharge etc. on WhatsApp. Let’s know how to avail this service?
 Vodafone Idea has introduced the VIC service to users across the country and is an AI powered digital customer service. Which has gone live on the company’s website. Apart from this, it has also been made live on My Vodafone and My Idea App. Vodafone Idea users have been notified by sending a message for this. Also WhatsApp numbers have also been released.Â
This is how you can talk to VIC
If you want to talk to customer care with the help of virtual support, then Vodafone users can send messages via WhatsApp to the number 9654297000 and Idea users 7065297000. After this the virtual assistant will start talking to you. You will also be informed through the message that you can find out about bill payment, data balance, outstanding bills etc. This service will provide users with a better experience.Â
The company has introduced this service so that users do not face any kind of problem during lockdown. For information related to their plan or data etc., they will not need to call the customer number again and again. Can use VIC instead. VIC has been made live not only on WhatsApp but on the app and website. However we used it on WhatsApp and we got an immediate response as well.
