ATM does not dispense cash: Often there is a question in the mind of the customers that in case of ATM fail transaction of another bank, what steps should be taken by the customer when the money has been debited from the customer’s account?
ATM does not dispense cash: When withdrawing cash from ATM, customers often face trouble. It is often seen that while withdrawing cash, money is deducted from the customer’s account, but the cash cannot be withdrawn from the ATM. Many times there are technical problems behind transactions failures in ATMs. In such a situation, the customers standing in the ATM do not understand what to do and what not to do.
The Reserve Bank of India (RBI) maintains a guideline on this. According to RBI, the customer should file a complaint with the card issuing bank at the earliest, irrespective of whether the card is used at its own bank’s ATM or other bank’s ATM.
Customers should also maintain SMS linked to the transaction. Customers can go to the bank branch and lodge their complaint. The bank officials will read the transaction number through your SMS to check if there was a cash withdrawal from the ATM.
If cash withdrawal was not done and money was debited from the account, then you will be refunded every penny of hard earned money. That is, if there is a technical problem from the bank or from the ATM provider bank, then the entire money is refunded to the customers.
Source: www.jansatta.com
